Communications is one of the most
important services within the Lynn Police Department. The police officers who
serve as Communication Officers are responsible for maintaining the link
between the public and the police officers in the field.
It is the Communication Officers
who typically have the first contact with the citizen, and the decisions that
they make can dictate the entire department's response. The Communication
Officer's job is to listen to the information offered by the caller, ask
appropriate questions to discover the true nature of the call, assess the
information quickly, and then make a decision on how to field the call.
All calls that require a police
officer to respond are entered into the CAD (Computer Aided Dispatch) system
and prioritized. The calls are then dispatched by radio, or by computer to a
mobile data terminal in the appropriate cruiser.
The Communication Officers handle
all major radio broadcasts transmitted by the Lynn Police Department via the Boston Area
Police Emergency Radio Network (BAPERN). They also handle the vast amount of
tele-communications which are sent and received over the National Crime Information Center (NCIC) /
Law Enforcement Agency Processing System (LEAPS) computer.