What is 9-1-1?
9-1-1 is a three digit emergency telephone number used in the City of Lynn
which links callers to the appropriate emergency service - Police, Fire or Medical.
Calling 9-1-1 helps ensure you reach the emergency service you require as quickly as
What is an Emergency?
An emergency is a situation where the safety of people or property is at
risk. Examples of 9-1-1 emergencies include... a fire, a crime in progress, or a medical
What is NOT an
It is not an emergency when the situation is not dangerous and immediate
action is not necessary. Examples of a non-emergency situation include: an automobile
accident where an injury has not occurred, after a crime has been committed and you know
that the offender has left the scene; and follow-up on an auto theft report. If the
emergency is not life threatening, then check the directory for the number of the
When to call 9-1-1?
When "emergency" police, fire, or medical response is needed.
When you see fire or smoke.
When a life and/or property is in danger.
When a crime is being committed.
When an ambulance is needed.
Who can call 9-1-1?
Anyone can call 9-1-1.
Children should be taught to call 9-1-1 for police, fire, or medical help.
The sight-impaired can use the digits, 9-1-1 on the telephone, or use a preprogrammed
speed dial button to call.
The hearing-impaired and vocal-impaired can use a TDD machine.
If the caller does not speak English, they should stay on the line and a call taker will
link up with a telephone translation service which can handle 156 different languages.
How do I call 9-1-1?
To call 9-1-1 from a home phone or a simple business phone, pick up the
phone receiver and press the numbers, 9-1-1.
To call 9-1-1 from a Centrex or PBX business extension, obtain an
outside line (usually by dialing "9"), and then press the numbers, 9-1-1.
To call 9-1-1 from a pay phone, no money is needed, simply press the
How does 9-1-1 work?
When you dial 9-1-1 your call is answered by professionally trained
personnel. The 9-1-1 telephone system has an Automatic Location Identification (ALI)
system and an Automatic Number Identification (ANI) system which lets the call taker know
the address and telephone number of the caller. If the caller is unable to speak, the
police will be dispatched to the location.
If you call from a cellular phone,
ALI/ANI information will NOT be
available to the call taker. Try to remain calm, speak clearly and give your exact
The caller must be prepared to give the following information:
Which service is required: Police, Fire, or Medical.
Where the emergency has occurred - the full address, including the name of
the city or town, is important as similar street names occur in different areas within the
City of Lynn.
You will then be connected to a Police, Fire or Ambulance dispatch center
according to the information you have supplied.
How do I use 9-1-1?
9-1-1 is only a telephone number. Quick response depends on the vital
information which you provide.
Remain calm and speak clearly.
Tell the 9-1-1 dispatcher where the emergency is and what is happening.
The 9-1-1 dispatcher will then ask you more questions. Provide answers as
best you can.
9-1-1 and Cellular Phones
A 9-1-1 call made
from a cellular phone will certainly be answered. However, the additional
such as the callerís property address and the appropriate emergency service
agencies which serve the
callerís location will not be available to the call taker. Cellular phones
cannot be given a property address,
because they do not have a fixed location and, therefore, all cellular
callers will have to verbally give
their location to the call taker when placing a 9-1-1 call. It is
important, therefore, that all cellular callers be
constantly aware of their location when traveling, and if possible, use the
intersection and property signs
to assist in determining where they are in the event of an emergency
It is also important to
note that even though a cellular call may originate from within the city of
Lynn, the call taker may not be a Lynn 9-1-1 Operator. Cellular phone calls
are routed based on the cell tower which receives
the call. These towers do not follow municipal boundaries and, therefore, a
9-1-1 call placed from a
cellular phone may be answered by a call taker other than a Lynn 9-1-1
Regardless of which call
taker answers the cellular call, emergency services can still be dispatched to
scene of the emergency if the cellular phone caller knows the correct location
(i.e. the property address)
from which he or she is calling.
9-1-1 is not for jokes... it is for those who need help.
Post your address, phone number and nearest cross-street by each telephone
so anyone (baby-sitter, friend, visitor, and family member) will be able to give the vital
information needed for quick response.
Your house number needs to be visible from the street or clearly posted
where your driveway joins the main road.
9-1-1 is not for information, such as road or weather conditions, area
power outages, or directions. It is only for police, fire, or medical
To call the Lynn Police if it is not an Emergency
For non-emergency contact, please call us at